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Shipping and Returns

Handling and shipping times

Currently your order will be shipped within two work days. Any changes to handling and shipping times will be shown here.

We use Postnord Varubrev for our deliveries (or if that is not available for your country we use UPS). For deliveries in Sweden, Denmark and Finland you'll usually receive your packages within 2 days of receiving your shipping notice. For all other countries deliveries should be made within 4-10 days depending on how quick your postal service is.

Shipping Rates

For Sweden there is a flat rate of 29 SEK.
For Denmark and Finland the cost is 89 SEK.
For the rest of EU the cost is 129 SEK
For the rest of the world the rate is 199 SEK.

Customs & import charges

Please note that orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be.

If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

Unclaimed Packages

Please note that a charge of 200 SEK will be made for all unclaimed packages. This is the handling cost for us.  

Returns and Refunds

We at One We Like want you to be satisfied with your purchase. Therefore, whenever you shop at onewelike.com you have the opportunity to return the goods within 14 days which is more favourable than the legal requirement. The One We Like's condition is that the goods will be returned in original condition and that means not being worn or used. The return should include the original packaging and brand labels. When returning a package from One We Like you are responsible for the return postage and can choose the postal service you prefer. Please clearly state your order number and contact details so we can trace your order accurately.

If an item is faulty or wrongly delivered, we will of course pay for the return postage. Please send us an email on hello@onewelike.com and we will instruct you how to return the packages from there. Note that it is the customer who is responsible for ensuring the goods are returned in the same condition as when leaving onewelike.com. If you paid using a credit the refund will go onto the same card.

In case of a dispute we will follow Allmänna Reklamationsnämndens recommendations.

 

We're happy to help you if you have other questions. We would love to hear from you! Call (+46) 733 12 72 72 or just drop us a line at hello@onewelike.com